Refund and Exchange Policy

Refund and Exchange Policy

Contractor: Self employed Nikolay K. Letyagin

INN: 471603704886

Phone: +7 995 090 95 38

1. General Provisions

This Refund and Exchange Policy regulates the procedure for returning funds and exchanging electronic books purchased on the website robur-ebooks.shop.

The Policy is governed by:

the legislation of the Russian Federation;

the Public Offer for the Provision of Electronic Books;

Government Decree No. 2463;

Article 18 of the Law «On Protection of Consumer Rights».

2. Important Notice on Digital Products

In accordance with the current legislation of the Russian Federation, electronic books of proper quality are not subject to return or exchange.

This means that:

refunds are not possible after downloading;

exchange is not provided.

3. Exceptions (When a Refund is Possible)

A refund or exchange may be granted in the following cases:

Technical issues with the file;

Mismatch with description;

Duplicate payment;

Non-delivery within 24 hours.

4. Refund Procedure

To request a refund, the Customer must:

Contact the Contractor within 24 hours via:

Email: info@robur-ebooks.shop;

Phone: +7 995 090 95 38.

Specify the order number.

Attach evidence if required.

5. Refund Terms

Review period: 3 business days.

Refund period: up to 10 business days.

Full purchase price refunded.

6. Exchange Procedure

The Contractor will:

Provide the correct version of the book.

Complete the exchange within 24 hours.

7. Cases Where Refund/Exchange is Not Possible

Refusal reasons:

Customer’s change of mind.

Claims about content relevance.

Device compatibility issues.

Late request submission.

Incorrect contact details.

8. Contact Information

For refund and exchange requests:

Email: info@robur-ebooks.shop;

Phone: +7 995 090 95 38;

Website: robur-ebooks.shop.